For some months we have followed the subject of privacy in the interactions with Alexa from Amazon, ranging from listening to conversations and private data by employees to the storage of transcripts to text.
Given this, US Senator Chris Coons sent a letter to Jeff Bezos last May, where he demanded to be explained how they use the interactions with Alexa, the time they keep voice recordings and transcripts, and how they use them data that they collect from each user. Well, Amazon’s response came and confirmed what had been leaked, that Amazon keeps the data indefinitely and also shares with third parties.
Alexa’s privacy in doubt
In the letter, dated June 28 and released today, Brian Huseman, Amazon’s vice president of public policy, explains to Senator Coons some of Amazon’s actions regarding the use of Alexa. Here he admits that the company keeps transcriptions and voice recordings indefinitely, and only deletes them if they are manually deleted by users.
However, later in the letter, Huseman mentions that they are working to ensure that those transcripts do not remain in any of the other Alexa storage subsystems since there are records that some conversations are not deleted, even if the user deletes the audio file.
Other functions such as reminders and alarms are also stored on Amazon servers and are not deleted. Regarding this, Huseman mentioned that being widely used functions, it is best that they are always available in order to have an immediate response and offer a better service.